Customer Service Representative-Bulk Division
WE ARE LAVO!
LAVO, a division of KIK Household Products, is a North American company with over 4,000 employees across our various sites.
In Quebec, we have 2 plants: LAVO's main plant and head office in Montreal East, and Qualipak, a bottle-blowing plant in Laval. Here, we develop, manufacture and distribute products that are well known to Quebecers, such as La Parisienne, Hertel, Arctic Power, Spring Time, Comet and Old Dutch, not to mention numerous collaborations and production of private labels for our Canadian retailers.
LAVO is also a motivated R&D, marketing, sales, human resources, finance and operations team of professionals with a passion for their field.
For our LAVO division in Montreal, we are looking for a..:
Customer Service Representative-Bulk Division
Reporting to the Bulk Division Manager, North America, the Customer Service Representative supports the division's operations in a variety of functions. He/she ensures that all daily orders are entered into the system for processing, answers phone calls and e-mails, analyzes and supports monthly sales reviews and projections.
As required, the representative will also contribute to the development, maintenance and support of the division. He/she may also provide support for the development of the division, while assisting with certain tendering procedures. Although the representation part of the business is mainly focused on our Quebec division, the representative will also support the order management of our Ontario team on a daily basis.
This is a full-time position based in our Lavo office, and will require occasional travel to submit bids and meet with customers.
Role and responsibilities:
- Answering customer phone calls and e-mails;
- Enter orders into the system every day;
- Confirm commands to the system;
- Send delivery bills to customers;
- Assist finance with collections as needed;
- Provide a detailed monthly sales report;
- Complete certain tender documents;
- Support the administration of the delivery truck fleet;
- Meet some customers (occasionally);
- Participate in and complete any training required by KIK/LAVO;
- Adhere to all occupational health and safety standards;
- Some responsibilities may be added as needed.
Skills :
- Experience in a manufacturing environment
- A college diploma
- Autonomous, requires minimum supervision.
- Bilingual (French and English).
- Ability to communicate clearly, quickly and effectively.
- Interest in selling.
- Skilled with the Office suite.
- Knowledge of the JDEdwards system (an asset)
What awaits you at LAVO
- Permanent employment
- Competitive salaries
- Annual salary increases
- Comprehensive group insurance (medical, dental, vision, life, disability, travel, etc.), paid in part by the employer
- KIK's participation in your GENEROUS pension plan
- Employee Assistance Program
- Advancement and long-term development
- A dynamic environment where teamwork is a priority
- We are accessible by public transport
- Free parking for our employees
- Buying discounted products
Apply now!
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