Privacy Policy

Terms of use


General terms and conditions

Lavo maintains this Web site for your lawful personal entertainment, information, education and communication. By using this Web site, you accept these terms, which are governed by the laws of the province of Quebec and the applicable laws of Canada. Lavo reserves the right to modify or change these conditions without prior notice. Use of this Web site is at your own risk.

Neither Lavo nor any other party involved in creating, producing or delivering this Internet site shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of access to, or use of, this site. Lavo is in no way responsible for damages caused by browsing the site or downloading materials, data, text, images or video.

Lavo makes every effort to ensure that the content of the site is up-to-date and accurate. However, Lavo does not guarantee that the information on the site is free of errors, inaccuracies or omissions. Such errors may relate to price, description or availability of products. All images, text and prices indicated on this site are based on the most recent information available at the time they were posted on Despite our best efforts, errors do occur. Lavo is not responsible for photographic or typographical errors. Please note that while Lavo attempts to display the colors of the product shown on this Web site as accurately as possible, we cannot guarantee that the color you see is the actual color of the product.

Lavo reserves the right to correct any errors or to change the content without notice. At its sole discretion, in addition to all other rights and recourses at its disposal, and without incurring liability in any way whatsoever, Lavo may, at any time and without notice, interrupt or restrict your access to any element of

Ownership and use of the site

All content, without limitation, all text, design, graphics, drawings, photos, code and software of any organization and the presentation of such content, which constitutes this Web site, is subject to intellectual property rights, including copyrights, trademarks, trade names, words, advertising slogans and logos used under license by Lavo or its associates. All such rights are reserved. The use of certain trademarks, trade names, logos and images is the respective property of their owners, and unless authorized, will constitute a violation of the respective owner's rights.

The Lavo Web site may not, in whole or in part, be copied, reproduced, republished, downloaded, posted, transmitted or distributed without the written consent of Lavo. However, you may download, view and print the documents presented on solely for personal, non-commercial use. Unauthorized use of the site or the documents contained therein may violate copyright, trademark and intellectual property laws, or other applicable laws. You must not alter the copyright and trademark notices, including any other proprietary notices, contained in the documents. You may not use any such documents on any other website or in any networked computer environment. Furthermore, it is forbidden to modify in any way whatsoever any document printed from the Lavo site.


Lavo reserves the right to modify retail prices at any time without notice. Taxes are not included. All prices are in Canadian dollars. Despite Lavo's efforts to be as accurate as possible, the price of an item on the Web site may prove to be inaccurate. If the exact price of an item is lower than the price on the site, we will charge only the exact price.

Contests, promotions and coupons

From time to time, Lavo may organize contests, promotions and coupons for users of the Web site. All contests are governed by this agreement and the applicable contest rules. By entering and printing a coupon, you signify your acceptance of all contest rules and regulations © 2010 Lavo. All rights reserved.


At Lavo, we know how important respecting your personal information is to you. We want your experience to be beneficial and risk-free. That's why Lavo wants to reassure you by describing what type of information we collect and why. Please read the following carefully.

Collecting information

At Lavo, we collect two types of information: personal information and non-personal information. This information is collected when you :

  • Enter a contest or promotion;

  • Request information about our products and services;

  • Send us your comments or suggestions; or

  • Fill out a job application.

You can also visit the site without telling us who you are or providing any information. However, we do collect IP addresses but not e-mail addresses and other related information such as browser type, operating system, average time spent on the site or on a particular page in order to improve the site.

Use of collected information

We may use your personal information for certain purposes, such as :

  • Respond to requests for products, services or information;

  • Provide customer service;

  • Administer contests, promotions or discount coupons;

  • Offer new products and services;

  • To evaluate and improve the effectiveness of our website;

  • Adapt our online or in-store offers to your preferences.

Personal information may include your name, address, telephone number and e-mail address. Non-personal information is information that does not identify you. For example, we ask you which store you have visited to help us plan future developments.

Disclosure of information

This information is passed on to our site administrators, who use it to assess the number of visitors to the various sections of our site, so that it remains a useful and effective source of information.

Policy changes

Lavo reserves the right to modify this Privacy Policy at any time for any reason. Any future changes to the way we ensure the confidentiality and security of your personal information will be communicated to you through this section of the site. We invite you to visit this section periodically to check for changes.


The security of the personal information you entrust to us is very important to Lavo. We maintain safeguards and security standards to protect your personal information. We do not disclose your personal information to anyone outside our organization, with the exception of certain service providers mandated to process it on our behalf.

However, while we cannot be held responsible for theft, illegal use, unauthorized disclosure, loss, alteration or destruction of information by a third party, we take the necessary precautions to prevent these unfortunate situations from occurring.

Contact us

If you have any questions, please contact Customer Service by e-mail at: